Hi, my name is Lisa Holmes, I am in my mid 40’s, am Mum of 1 and a step-mum of 3.
I am the Regional Property Manager for Lancashire. I feel very lucky to live in and to cover this area, we have some beautiful coastline but also have some lovely rural areas as well. Not forgetting the great cities, we have.
I myself live in Blackpool, I love Blackpool and have been coming here since I was a kid and feel right at home now living here. I have seen some major changes in Blackpool, when I was younger the whole of Blackpool was thriving, but over the years it has seen a decline and it is such a shame to have seen a lot of places boarded up over the years. However, I am so happy to say it is now all changing again for the better. A lot of investment has been put into Blackpool over recent years to improve it and try to make it back into the bustling number one seaside town it used to be. And that is not stopping anytime soon, they are finishing improving the North end of Blackpool this year, new tramlines and developments and work to the train station and surrounding area. Then next year a huge development starts work on an exciting new leisure development in Central Blackpool that will take around 5 years to complete but will be huge for Blackpool, so great news for a property manager like myself to be in this area.
I feel very lucky as I can have a really varied portfolio of properties, from your corporate lettings and serviced accommodation, to holiday lets and bed and breakfasts and much more, which means I can cover everybody from all walks of life, whether it is a business person wanting a luxury apartment for a week, or a family wanting a nice seaside break, or a romantic weekend for a loving couple, all my bases will be covered.
My working background is based on 2 main backgrounds, hospitality, this I got from running pubs and clubs for nearly 15 years. Then my other background is sales and customer service, this has been my other 14 years of working life.
My hospitality background as I say comes from pubs and clubs. Started off as barmaid, then quickly worked my way up the ranks and was running my first pub by the age of 20. My first pub was a community pub in my hometown of Stoke-on-Trent. I then went on to run city centre bars and nightclubs in Newcastle-Upon-Tyne. Absolutely love being behind a bar, but unless it is your own bar, you work a lot of hours for not a lot of money. It is still my dream to move abroad one day (when my kids are grown) and have a nice little bar in the sun. #MAKEITHAPPEN
My sales and customer service experience come from telesales to start off with, I was one of those annoying “ambulance chasers” who called you about a road traffic accident or to see if you had PPI, sorry someone had to do it! The strangest thing I sold over the telephone was circus tickets for a circus no one had heard of, to businesses to buy for underprivileged kids, still think to this day it was a scam! Face to face to sales, I came up with the catchy sales line “nothing beats the smell of pine, especially at Christmas time” for when I was selling xmas trees on street corner on a deck chair with a generator powering the lights and xmas music, it worked, we sold out in an hour! I again started off at the bottom, to then work my way up the ranks in call centres, until I was running the call centre, setting them up for other people (I made a guy a millionaire in 9 months), to owning my own. The buzz is amazing. But due to ill health had to take a bit of time off and came back with just a small family business that we have now.
My loves in life are family time, nothing makes me smile more. Whether it is walking the dog, fun days out with the kids, sitting for a meal together, watching films etc if we are together and happy that is the main thing.
I personally am a bit of a telly addict, reality TV, talent shows, gameshows and property programmes. I love music, although my music taste is very eclectic! Kate Bush, Katherine Jenkins, Little Mix, The Prodigy and Bon Jovi are just a few of the names on my Spotify playlist! I love the karaoke, whenever it is on, I must have a bash, not that I am any good, but God loves a tryer!
What I personally bring to Pillow, apart from my relevant experience, is my passion. I want to do the best I can for myself and my family. I want to show my kids that with hard work and determination that anything is possible if you put your mind to it. This means that my passion is my role at Pillow, Pillow as a company, but especially the property owners and guests of Pillow.
I believe the success in my career has been my personality. I am a big bubbly personality, always smiling and laughing with the “life is too short” attitude. But as well as being all smiles, I have a very caring and considerate side, I am a great listener and from all who know me, I give the best advice. I am an excellent communicator, totally reliable and trustworthy and extremely loyal. I will not rest until a job is completed to the highest standard. I love helping people, I think that is what really comes across in my customer service skills, my above and beyond attitude. It gives me a huge buzz and warm fuzzy feeling inside knowing that I have helped someone.
I want to be the best in my career, but most importantly, I want to be the best Mum ever! And I think I am lucky enough to have the 2 compliment each other, my family are my motivation and what keeps me happy and because I am happy and motivated I can do the best in my career for Pillow.